Refund policy

Refund Policy

Last updated: October 1, 2026

We want you to love your Megan and Moss Co order. If something is not right, here is how returns and refunds work.

30-Day Returns

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition and packaging, and include all parts and accessories. A proof of purchase or order number is required.

How to Start a Return

Contact us through our Contact page (https://www.meganandmossco.store/pages/contact) with your order number, the item you want to return, and the reason. Please do not send anything back before we approve your return. Once approved, we will send you return instructions and the return address. Items sent back without approval may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, including shipping costs, at no cost to you. You will not need to pay for return shipping in these cases.

Return Shipping Costs

For returns that are not due to a damaged, defective, or incorrect item, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable. We recommend using a tracked shipping service, since we cannot guarantee we will receive items that are lost in return transit.

Items That Cannot Be Returned

For safety and hygiene, we cannot accept returns of opened or used paint, items that have been installed, used, or damaged by misuse, or items returned after 30 days. Items with a manufacturer safety seal that has been broken are also not eligible.

Refunds

After we receive and inspect your return, we will email you to confirm the result. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the credit.

Late or Missing Refunds

If you have not received your refund after 10 business days, first check your bank account, then contact your card company, as processing times vary. If you still need help, contact us through our Contact page.

Exchanges

To exchange an item for a different size, color, or style, contact us through our Contact page. Exchanges are subject to availability. If the item you want is unavailable, we will issue a refund instead.

Sale Items

Items purchased during a sale are eligible for return under the same terms, and refunds are issued for the amount actually paid.

Order Cancellations

To cancel an order, contact us as soon as possible. We can cancel an order only before it has shipped. If your order has already shipped, you may return it once it arrives under the terms above.

Lost Packages

If your package has not arrived within 30 days of shipping, contact us and we will investigate. If it is confirmed lost, we will send a replacement or issue a full refund. See our Shipping Policy (https://www.meganandmossco.store/policies/shipping-policy) for more details.

Contact Us

Questions about a return or refund? Reach us through our Contact page: https://www.meganandmossco.store/pages/contact.