Shipping policy

Shipping Policy

Last updated: October 1, 2026

Thank you for shopping with Megan and Moss Co. This policy explains how and when we ship your order.

Order Processing

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays are processed the next business day. Once your order ships, you will receive an email with tracking information.

Shipping Rates

We offer free standard shipping on all orders. Your order total, including shipping, is shown at checkout before you pay.

Estimated Delivery Times

Delivery times start after your order has shipped, not after it is placed.

Standard shipping within the United States: 7 to 15 business days.

These are estimates and not guarantees. Delivery may be delayed by carriers, weather, holidays, high order volume, or customs.

Multiple Items and Split Shipments

Items in the same order may ship separately and from different locations, so they may arrive on different days. You will receive tracking details for each package.

Where We Ship

We currently ship to the United States only. If we do not ship to your location, we will let you know at checkout.

International Orders

If we begin shipping internationally, you are responsible for any customs duties, import taxes, or fees charged by your country. These charges are not included in your order total, and we have no control over them.

Order Tracking

A tracking number is emailed to you once your order ships. Tracking may take 1 to 3 days to show updates after the label is created. If your tracking has not moved after 5 business days, please contact us.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us right away through our Contact page (https://www.meganandmossco.store/pages/contact). We can only change an address before your order ships.

Lost, Delayed, or Stolen Packages

If your package has not arrived within 30 days of shipping, contact us through our Contact page (https://www.meganandmossco.store/pages/contact) with your order number and we will look into it. Once a carrier marks a package as delivered, we are not responsible for packages that are stolen or misplaced after delivery, but we are happy to help where we can.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us through our Contact page (https://www.meganandmossco.store/pages/contact) within 7 days of delivery with your order number and photos. See our Refund Policy (https://www.meganandmossco.store/policies/refund-policy) for next steps.

Contact Us

Questions about shipping? Reach us through our Contact page: https://www.meganandmossco.store/pages/contact.